Careers

Sales Engineer : Position Overview

Duties and Responsibilities 

  • Provide technical expertise through sales presentations that provide detailed information concerning Ixia solution capabilities, competitive differentiators, and industry knowledge.
  • Support technical evaluations of recommended solutions onsite with the customer in their lab or pre-production facility.
  • Understand enterprise customer future needs to assist with roadmap and future product feature requests.
  • Author test plans for use by customers during product evaluation.
  • Execute test plans and provide actionable results analysis documents.
  • Operate with minimal direction from management while also working daily with account director to ensure proper priority of tasks.
  • Work with other enterprise SEs to share lessons learned and foster a team atmosphere.

Job Description:

  • Strategic role in design, development concepts for technical solutions solving specific customer problems.
  • Able to provide IP L2-7 Test Consultancy in the form of delivery of test plans, the execution of test plans, customer advising of results of testing, automation of test plans through the TCL API including TCL, PERL and other scripting, including experience writing complex scripts.
  • Able to provide solution consultancy, design and implementation services for in-service operational testing solutions.
  • Intimate understanding of IP Performance Test equipment.
  • Leads the design/delivery of complex technical solution; is a key contributor of technical expertise and business/industry knowledge and is able to package them for repeatable use.
  • Able to interface between customer and product management/engineering to ensure we can solve customer issues in a long term and supportable manor in line with product roadmaps in a robust solution.
  • Identify and develop product/feature demonstration and training content.
  • Leads development of high impact and/ or long-range strategic projects.
  • Leads/takes ownership of technical aspects of large solution engagements, Bake-Offs, etc.
  • Develops and mentors other professional service engineers.
  • Technical support resource for the rest of the PS organization.

Experience:

  • 2 years experience in the delivery of Professional Services in the Data Networking, Telecommunications, or Test capacity.
  • University degree in a computer science or engineering background.
  • Solution Architecture and customer solution problem solving skills.
  • Able to work with the customer and achieve respect and trusted advisor level relationships.
  • Telecommunications and Test experience particularly in the Carrier market would be advantageous
  • Network testing particularly in IP, experience with 802.11 or other wireless technology is required, i.e 802.11n, 802.11ac, 802.3, 802.16, 802.20, 802.22.
  • Deep knowledge of TCP/IP and HTTP.
  • Possess a solid understanding of network protocols (IP, UDP, TCP, GTP).
  • Application experience with HTTP, SMTP, POP3, IMAP, SIP, SMB/CIFS, RADIUS, Diameter.
  • Working experience with Routers, Switches, Firewalls, IPS, Load Balancers, and Proxies.
  • Experience with next generation or Application Firewalls is preferred.
  • Mobility 3G and LTE Evolved Packet Core experience, WiFi, 802.11 a plus.

Service Engineer- Telecom Test & Measurement Equipment- Bangalore (South Region)

Service Engineer- Telecom Test & Measurement Equipment- Bangalore (South Region)

 

Job Description

  • Providing Repair and Calibration support to the group of Telecom Giants and other operators.
  • Should have the manufacturing knowledge of spare parts and their availability.
  • Based on the requirement of a breakdown of equipment, he/she should be able to get the required action and get it repaired with minimum possible time.
  • Should be able to organise for spare parts from the OEMs either electronic/ mechanical items.
  • Should be willing to work overtime and complete the breakdown repair work at the minimum possible time.
  • Technical guidance/execution of works, where ever required in the group.
  • Create customer and vendor accounts.
  • Open trouble tickets & resolving Trouble Tickets received on support email, live chat or phone.
  • Testing routes based on sales request and customer requirements.
  • Be online on skype and work on sales/customer/vendor requests.
  • Assist in creation and implementation of documents and procedures to support operations.
  • Should be able to handle all type of customers for services sales viz AMC & Calibration.
  • Create reports and analyse data on a daily basis.
  • Maximize Service Availability.
  • Takes end to end Ownership of End user issues till resolution and follow up as mandated by process requirements.
  • Escalate complex problems of team to higher level of expertise within Organization.

Desired Profile

Well versed with technology (Understanding of Optical Fiber Communication, Data Communications, TCP/IP protocol, networks, monitoring, Windows).

  • B.E/B.Tech with 3-5 years. 
  • 2 experience in support function preferably from telecom domain.
  • Excellent Verbal and Written communication skills.
  • Must be Computer Proficient.
  • Good Knowledge of Microsoft office Suite (Word, Excel, Outlook etc.).
  • Good Knowledge on Operating systems, Hardware, Networking and MS Applications.
  • Knowledge of Telecom networks and protocol should be an added advantage.
  • Knowledge of Calibration Services should be an added advantage.
  • Experience in Troubleshooting, tracking, and resolution of day-to-day customer issues.
  • Should be able to work under tight deadlines.
  • Should be eager to learn new technologies and business details.
  • Act independently and be self-motivated.
  • Excellent Problem solving and customer service skills.
  • Should be able to research solutions independently and solve problems.
  • Must have excellent communication skills.
  • Multitasking and coordination skills.
  • Drive for result.

 

 

SCM In-charge + Logistics Head

Supply Chain Managers plan, develop, optimize, organize, direct, manage, evaluate, and are accountable and/or responsible for some or all of the supply chains processes of organizations.

  • Plan, develop, organize, direct, manage and evaluate the personnel, operations and budget of an organization’s supply chain.
  • Lead and manage production planning, customer service, purchasing, inventory control, forecasting, warehousing, transportation and other areas are required.
  • Develop analytics, systems and data management capabilities, including metrics and reports.
  • Direct, coordinate, assign, monitor and review the work of individuals engaged in supply chain related duties.
  • Understand customers’ needs, service those needs, and maintain and develop positive business relationships with a customer’s key personnel involved in or directly relevant to supply chain activities
  • Manage vendor relationships (e.g., third party logistics).
  • Collaborate with staff, other departments, senior management, and decision makers to share information, problem solve, and to clarify management objectives.
  • Oversee organization wide management of the strategic sourcing, procurement, contracting, and evaluation of services.
  • Manage / coordinate the operations planning process including supply / demand forecasting, inventory management, and on time delivery.
  • Develop annual plans with prioritization and resourcing.
  • Develop and / or participate in the development of the supply chain strategy for the organization • Manage and / or execute procurement related functions (e.g., develop and implement contract management and procurement frameworks, sourcing strategies, negotiate agreements, draft and manage contracts, etc.).
  • Implement and adhere to transaction management best practices.
  • Monitor and analyze current trends in the marketplace.
  • Direct and manage corporate governance and regulatory compliance.
  • Identify and manage risk within the supply chain.
  • Address tactical and strategic supply chain issues.
  • Stay informed of advances in supply chain technology and approaches, and apply within the organization to improve supply chain processes.
  • Develop inventory control, demand planning, and other optimizations in order to grow the business.