Careers

Service Co-ordinator/Service Centre Support Engineer - North Region

Job Description

  • Providing Repair and Calibration support to the group of Telecom Giants and other operators.
  • Should have the manufacturing knowledge of spare parts and their availability.
  • Based on the requirement of a breakdown of equipment, he/she should be able to get the required action and get it repaired with minimum possible time.
  • Should be able to organise for spare parts from the OEMs either electronic/ mechanical items.
  • Should be willing to work overtime and complete the breakdown repair work at the minimum possible time.
  • Technical guidance/execution of works, where ever required in the group.
  • Create customer and vendor accounts.
  • Open trouble tickets & resolving Trouble Tickets received on support email, live chat or phone.
  • Testing routes based on sales request and customer requirements.
  • Be online on skype and work on sales/customer/vendor requests.
  • Assist in creation and implementation of documents and procedures to support operations.
  • Should be able to handle all type of customers for services sales viz AMC & Calibration.
  • Create reports and analyse data on a daily basis.
  • Act as a Single Point of Contact for all customers.
  • Maximize Service Availability.
  • Takes end to end Ownership of End user issues till resolution and follow up as mandated by process requirements.
  • Escalate complex problems of team to higher level of expertise within Organization.

Desired Profile

Well versed with technology (Understanding of Optical Fiber Communication, Data Communications, TCP/IP protocol, networks, monitoring, Windows).

  • B.E/B.Tech with 3-5 years. 
  • 2 experience in support function preferably from telecom domain.
  • Excellent Verbal and Written communication skills.
  • Must be Computer Proficient.
  • Good Knowledge of Microsoft office Suite (Word, Excel, Outlook etc.).
  • Good Knowledge on Operating systems, Hardware, Networking and MS Applications.
  • Knowledge of Telecom networks and protocol should be an added advantage.
  • Knowledge of Calibration Services should be an added advantage.
  • Experience in Troubleshooting, tracking, and resolution of day-to-day customer issues.
  • Should be able to work under tight deadlines.
  • Should be eager to learn new technologies and business details.
  • Act independently and be self-motivated.
  • Excellent Problem solving and customer service skills.
  • Should be able to research solutions independently and solve problems.
  • Must have excellent communication skills.
  • Multitasking and coordination skills.
  • Drive for result.

 

Service Centre Support Engineer / Assistant Manager- Telecom Test & Measurement Equipment- New Delhi/Gurgaon

Job Description

  • Providing Repair and Calibration support to the group of Telecom Giants and other operators.
  • Should have the manufacturing knowledge of spare parts and their availability.
  • Based on the requirement of a breakdown of equipment, he/she should be able to get the required action and get it repaired with minimum possible time.
  • Should be able to organise for spare parts from the OEMs either electronic/ mechanical items.
  • Should be willing to work overtime and complete the breakdown repair work at the minimum possible time.
  • Technical guidance/execution of works, where ever required in the group.
  • Create customer and vendor accounts.
  • Open trouble tickets & resolving Trouble Tickets received on support email, live chat or phone.
  • Testing routes based on sales request and customer requirements.
  • Be online on skype and work on sales/customer/vendor requests.
  • Assist in creation and implementation of documents and procedures to support operations.
  • Should be able to handle all type of customers for services sales viz AMC & Calibration.
  • Create reports and analyse data on a daily basis.
  • Act as a Single Point of Contact for all customers.
  • Maximize Service Availability.
  • Takes end to end Ownership of End user issues till resolution and follow up as mandated by process requirements.
  • Escalate complex problems of team to higher level of expertise within Organization.

Desired Profile

Well versed with technology (Understanding of Optical Fiber Communication, Data Communications, TCP/IP protocol, networks, monitoring, Windows).

  • B.E/B.Tech with 3-5 years. 
  • 2 experience in support function preferably from telecom domain.
  • Excellent Verbal and Written communication skills.
  • Must be Computer Proficient.
  • Good Knowledge of Microsoft office Suite (Word, Excel, Outlook etc.).
  • Good Knowledge on Operating systems, Hardware, Networking and MS Applications.
  • Knowledge of Telecom networks and protocol should be a added advantage.
  • Knowledge of Calibration Services should be a added advantage.
  • Experience in Troubleshooting, tracking, and resolution of day-to-day customer issues.
  • Should be able to work under tight deadlines.
  • Should be eager to learn new technologies and business details.
  • Act independently and be self-motivated.
  • Excellent Problem solving and customer service skills.
  • Should be able to research solutions independently and solve problems.
  • Must have excellent communication skills.
  • Multitasking and coordination skills.
  • Drive for result.